b'Calling for an AmbulanceChapterIn a medical emergency, calling for an ambulance could mean the difference between life and death. However, people sometimes hesitate to call because they are not sure if the situation qualifies as an emergency. If in doubt, always Call 000. The controllers who take your call are trained to help you and will assist you.If you are the only First Aider at the scene, or the most experienced, send a bystander to get help or to call 000AMBULANCE / POLICE /FIRE AMBULANCE / POLICE /FIRECall 000 Call 112(Mobile Phone only if 000 fails)The emergency service controller will prompt you with questions and you will be asked to provide the following information: Avoid third party calls - the person with the patient has the most current and accurate information.State your name and the phone number you are calling from.Give the exact location of the incident if possible. Give road name or number and any landmarks or junctions.Describe the type of incident (e.g. Road accident, two cars, road blocked withone person trapped).State the number of patients, approximate age, gender and give a brief descriptionof their injuries (e.g. Two patients, both males in their thirties, head injuries and possible fractures). Provide details of the patients condition:-Are they conscious? -Are they breathing?Give details of any hazards such as dense fog or petrol spill. Do not hang up until instructed to do so. Call back if the situation changes.Note: All controllers have direct switchboard contact with other Emergency Services should they also be required.14 Introduction to First Aid'